14-day request window
You may request a refund within 14 calendar days of the initial annual purchase. Tell us which product you purchased, the Paddle transaction identifier, and what prevented the product from working for your stated use case.
Renewals
Renewal reminders and cancellation are handled through Paddle’s buyer tools. If an annual renewal was unintended, contact us promptly after the charge. Eligibility depends on applicable consumer law and the circumstances of the request.
Abuse and exclusions
We may decline requests involving fraud, chargeback abuse, public sharing of a license, or extensive use followed by a refund request. Nothing in this policy limits mandatory consumer rights.
Effect on access
A full refund or completed chargeback revokes the license for that product and plan. Partial adjustments are recorded but do not automatically revoke access unless the adjustment expressly changes the purchased entitlement.